'We made one big mistake': Destiny 2 developer reveals how a small team dedicated to player retention led to a 20 hour server outage and character rollback

Destiny 2 has a tumultuous history. This is a game that has seen many fluctuations and straightforward mistakes since it was released in 2017. Therefore, a GDC conversation with a Bangi developer, titled “Save a Player Base from Doldermus” may apply to many periods in the game life.

Especially in this conversation, although, the principle of destiny 2, designer Alan Blaine addressed the game’s condition at the end of 2022. It was a period of months after the release of Witch Quinn – it itself an extraordinary extension – where the player base finally snatched and announced a large number of the seasonal model.

During the looting season, matters came to the fore – when I wrote about the growing players’ burnout with the seasonal release model and the shadow was putting it on the game.

“Starting in September 2022 and continuing until November, our weekly active users have dropped less and faster than 2018, which has no reason.” “Likewise, the emotions of the players were getting less and faster than our eyes.”

The player survey showed that fewer people would recommend the game to their friends, and the next expansion of the game, pre -order for light falls were less. Things looked dark.

In response, Bongi launched a player retaining team – a special strike force of the developers, which includes billions and other designers from different fields within the studio, who can independently identify and solve the players’ pain locations independently from other departments.

In most conversations, there is a fear of forming and organizing such a team – this is GDC. Basic audiences are other developers.

An amazing amount of team workflow focuses around a reliable post note. But as far as the team in fact, you can see the results in the early months of 2023. Blaine’s team was responsible for removing the blue gear drops for players in the soft power cap, for changes in the crafts system that sought less time than demanding new weapons, and eventually to make the players customized their role – without other things.

The principle of destiny 2 is a picture of designer Allen Blaine's GDC 2025 talk slides, examples of the use of post notes.

(Image Credit: Allen Bilin)

Overall, Blane naturally sees the team as a success. Certainly from the outside, community sentiments for the season, which were running at the time, was a significant improvement. But Bleen highlights a major problem, which can result in such a rapid changes in such a fertile team.

“In our hurry to send a ship quickly and vigorously like our mandate, we mistakenly sent a dirty character corruption bug, which made us down the game for 24 hours and released only the second roleback of a role database in the history of destiny.”

“There were many reasons for this problem: a false configured tool, out of history, there was not enough time to dig to understand the risks of the solution. A test pass actually engulfed the symptoms of the problem, but none of us took it seriously or understood the basic cause.”

Rollback was told in detail at the time On the blog of Bongi– A result of transmitting some incomplete achievements into the safer part of the game’s trumphus menu. “It was the standard of life, but it would not really have as much effect as we thought. It was certainly not worth the threat,” says Blaine.

“What we needed was killed only in the sticky note phase, ‘it would not be a great emotion’, but at that time we were riding some of our early wins.”

Finally, the maintenance strike team returned to its various departments in April of 2023. “While we have made a big mistake and we could tighten some other things as a whole, it was a really good achievement,” says Blaine.

This is an interesting look at a certain period of game history, though the elephant in the room here is that the community of destiny 2 is still not a stranger to “doldermas” – so that it can light it lightly. However, during the Light Fall launch, the player retaining team was active, which is one of the biggest memories of the history of destiny 2, which was beyond the scope of the Bleen team. Nevertheless, recently, the player’s emotions during the recent revenue event – and harmonious steam users were less time, which is really good .This recover to some extent with the beginning of innovation.

Clearly, the retention of the player is still a major problem, now many riding on large swings makes and releases the new extension as part of the Frontier 2 Code Name of the Code 2. It remains to be seen once again whether dumb can withdraw the emotions of players, and if it can – just how long will these good vibi vibrations last.

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